At Vijay Battery Hub, customer satisfaction is our top priority. This Refund & Return Policy explains when and how refunds, replacements and returns are handled for batteries and services purchased from us.
1. Eligibility for Return or Replacement
- Returns or replacements are accepted only for manufacturing defects or wrong product delivered.
- The issue must be reported within 24 hours of delivery or installation.
- The battery must be unused, in original condition, with original packaging, invoice and warranty card intact.
2. Non-Returnable Items
- Batteries that have been installed, charged or used (except for warranty claims).
- Products damaged due to mishandling, accidents, incorrect installation by a third party, or unauthorised tampering.
- Customised or special-order batteries.
3. Refund Process
- Once a return is approved, refunds are processed within 7–10 business days to the original payment method.
- For cash payments, refunds are issued via UPI or bank transfer.
- Any old-battery exchange value already settled will be adjusted from the refund amount.
4. Warranty Replacements
Defects covered under the manufacturer's warranty will be handled as per brand policy (Exide, Amaron, Luminous, Livguard, SF Sonic, Tata Green, etc.). We assist with the complete claim process on your behalf — testing, paperwork and pickup/replacement.
5. How to Request a Refund or Replacement
- Call or WhatsApp us at +91 93157 61504 within 24 hours of delivery.
- Share your invoice number, product details and a brief description of the issue (photos/videos if possible).
- Our team will inspect / test the battery and confirm whether it qualifies for refund, replacement or warranty claim.
6. Cancellation Policy
- Orders can be cancelled free of charge before dispatch or installation.
- Cancellations after dispatch may attract delivery / handling charges.
7. Contact Us
For any refund or return-related questions:
Vijay Battery Hub
Phone: +91 93157 61504
Email: order@vijaybatteryhub.shop
Address: 2nd Floor, Huda Market, SCF 7, Above Om Sweet, Sector 4, Gurugram, Haryana 122006, India